Shipping policy

Last updated: October 24, 2026

WHERE WE SHIP
We ship to Canada and the United States.

SHIPPING COST
Standard shipping is free on every order to Canada and the United States.

PROCESSING AND DELIVERY TIMES
Our pieces are sent directly from our international suppliers. Orders are usually prepared within 2 to 7 business days, and delivery then usually takes a further 4 to 15 business days depending on the item and destination. Some larger pieces travel by a slower service. You will receive a tracking number by email once your order ships.

Delivery times are estimates, not guarantees. Customs checks, carrier delays, weather and busy periods can add time, and these are outside our control.

Items in the same order may be sent from different locations and arrive in separate parcels.

DUTIES AND IMPORT TAXES
United States orders: US import duties are prepaid and included in the price you pay. In the normal course there is nothing more to pay on delivery. This reflects current practice and is not a guarantee: customs authorities and carriers act independently of us. If a customs authority, government or carrier does assess a duty, tax or fee on your order, it is payable by the buyer and is not refunded by us.

Canadian orders: Our pieces ship from overseas. Canadian customs may charge duties or taxes, sometimes with a carrier handling or brokerage fee, when your parcel arrives. These charges are set by customs, are not included in our prices and are not collected by us; they are the buyer's responsibility. We do not refund or accept returns for orders refused or left unclaimed because of these charges.

Sales tax: we do not charge GST, HST or any other sales tax at checkout. If Canadian customs assess GST or HST on your parcel, it is collected on delivery and is the buyer's responsibility, so tax is only ever paid once.

YOUR ADDRESS
Please check that your shipping address is complete and correct before you pay. We cannot be responsible for orders sent to an address entered incorrectly, and the cost of re-sending a returned parcel is the buyer's.

LOST OR DELAYED PARCELS
If your tracking has not updated for 10 business days, or your order has not arrived within 30 business days of shipping, email us at soiree.pets@gmail.com with your order number and we will look into it with the carrier.

DAMAGED PARCELS
If your order arrives damaged, email us within 7 days of delivery with clear photographs of the item and packaging. See our refund policy for what happens next.

CONTACT
soiree.pets@gmail.com